It started with a phone call. A customer had asked three companies about her move; all three took the move — but none of them took the piano. We did it, with a borrowed skid and four people.
Then came the next call, and the one after that. At some point it was clear: either you do this properly, with your own equipment, trained carriers and insurance that applies while carrying — or you leave it alone. We chose the first option and built this website so that people can find us for it.
For piano work we deliberately use a small, fixed crew. Anyone carrying an instrument down a spiral staircase has to know how the colleague in front will react — you do not learn that in an induction, you learn it on the fiftieth job together.
So no day labourers and no rotating subcontractors. The people in your apartment are employed by us, and you will recognise them next time.
None of this is particularly original. It is just surprisingly rarely taken for granted.
What the quote says is what the invoice says. No difficulty surcharges on moving day, no waiting-time charges, no discussion in the stairwell.
If an instrument or an access route is beyond us, we say so in advance — and give you the name of someone who can do it.
A condition report before anything is touched, a joint check at the end. That protects your instrument and us equally.
Floor protection out, packing material away, the stairwell as we found it. That is part of the job too.
Four points that make the difference between a transport order and an appointment you can have in your calendar without a knot in your stomach.
Enquiries that arrive in the morning are usually answered the same day — within 24 hours at the latest.
The same person from enquiry to appointment to invoice. No transfers, no ticket number.
If we think a crane is unnecessary or a no-stopping zone will not help in your street, we say so.
You have a mobile number that is answered on moving day as well — not a switchboard.
„On the phone I ask about the age of the building first, not about the instrument. I know the piano from your photo — what I need to know is the staircase. Anyone who quotes a price before asking that will revise it upwards on moving day."
Most of our jobs are in Vienna — we know the stairwells, the courtyards and the parking-ban permits. We also regularly work in the towns around Vienna — from Klosterneuburg via Schwechat to Mödling and Baden.
We are also regularly out in the towns around Vienna. Just tell us where the instrument is.
If your question is not here, call us. We would rather sort something out in two minutes on the phone than in two days by email.
This site belongs to FlexiTrans e.U. — the same company, the same crew, the same insurance. Everything about home moves, office relocations, furniture and heavy transport lives on our main website.
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